1. This promotion offer is only valid on Mark Gonzales Hong Kong Official Website. The promotion period runs from October 30 to November 12, 2025 (inclusive).

2. During the promotion period, selected items buy 1 get 11% OFF, buy 2 get 22% OFF, buy 3 or above get 30% OFF. Add-on items and selected products are not applicable.

3. All orders are non-refundable and can only be exchanged during the promotion period. If you wish to exchange product(s), please follow the steps below within 7 days of receiving the parcel. Please read and understand the return and exchange policy before placing your order.

3.1 Login to your account.
3.2 View the order that you want to exchange.
3.3 Provide complete details in the order message (order number, reason for return, product name(s) to be returned, and size(s) if applicable).
3.4 Select a method for the arrangement of return item(s). Either send back to our local warehouse (you will be responsible for the cost of return postage) or return to the physical store.

3.5 Once your exchange request is accepted by our customer service team, we will contact you and provide instructions for returning the product. The exchange will be processed within 7 days.

4. After deducting all discount offer, customers who reach a net purchase of $1,500 will receive one Shmoo Keyring (valued at $240), or one Angel Tote Bag (valued at $280) for net purchases of $2,500, or one Basic Messenger Bag (valued at $460) for net purchase of $3,500. Basic Messenger Bag is limited to 5 pieces. Net purchase amount is calculated before shipping fees.

5. Gift will be displayed automatically in the shopping cart while stocks last.

6. Gift colour will be delivered randomly. Offer valid while stock lasts.

7. The display in the checkout page shall prevail.

8. Each order can be entitled to this offer once only.

9. All orders placed during the promotion period will enjoy free shipping to Hong Kong and Macau.

10. Please read and understand the return and exchange policy before placing your order.

11. The promotion and gift offers cannot be exchanged for cash, store credits, vouchers, other products, or service.

12. The Nature APAC Limited reserves the right to amend the above Terms and Conditions without prior notice.

13. In case of any dispute, The Nature APAC Limited reserves the right to make the final decision.